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Privacy Policy

Your privacy is important to us

Last Updated: January 2025

1. Introduction

Creating Cosmetics ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Creating Cosmetics, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, password, and other registration details
  • Profile Information: Business type, product preferences, order volume, brand information, and questionnaire responses
  • Payment Information: Billing address, payment method details (processed through secure third-party processors)
  • Design Content: Product designs, brand logos, packaging mockups, and other creative content you upload
  • Communications: Messages, consultation requests, support inquiries, and feedback you send to us

2.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information, including:

  • Usage Data: Pages visited, features used, time spent on pages, and navigation patterns
  • Device Information: IP address, browser type, device type, operating system, and unique device identifiers
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
  • Log Data: Server logs, error reports, and performance data

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Authentication providers (if you sign in using social media accounts)
  • Payment processors
  • Analytics providers
  • Manufacturers and business partners

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our Platform and services
  • Account Management: To create and manage your account, process transactions, and deliver services
  • Communication: To respond to your inquiries, send service updates, and provide customer support
  • Manufacturer Matching: To connect you with appropriate manufacturers based on your preferences
  • Personalization: To customize your experience and provide relevant content and recommendations
  • Marketing: To send promotional communications (with your consent) about our services, features, and updates
  • Analytics: To analyze usage patterns, improve our services, and conduct research
  • Security: To detect, prevent, and address fraud, security breaches, and other harmful activities
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing, such as when you request to be connected with a manufacturer.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Payment processing
  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Email and communication services
  • Customer support tools

4.3 Business Partners

We may share limited information with manufacturers and business partners to facilitate connections and transactions, but only as necessary to provide our services.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

  • Comply with legal processes or governmental requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Prevent or investigate fraud or security issues

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze site usage and performance
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, machine-readable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions for legal or business purposes.

7.4 Opt-Out

You can opt out of marketing communications by:

  • Clicking unsubscribe links in our emails
  • Adjusting your communication preferences in account settings
  • Contacting us directly

7.5 Data Processing Restrictions

You may request that we restrict the processing of your personal information in certain circumstances.

7.6 Objection

You may object to certain types of processing of your personal information, such as direct marketing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Platform, you consent to the transfer of your information to these countries.

10. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  • Maintain security and prevent fraud

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our Platform
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

Your continued use of our Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: creatingcosmetics@gmail.com

15. Consent

By using Creating Cosmetics, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Creating Cosmetics

Empowering entrepreneurs to create premium cosmetics brands that dominate the market.

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